“Cognition were critical in supporting us to set our Automation Centre of Excellence up for success – without them we would have missed key components such as the required governance model and change management to deliver long-term results and ongoing value to the business.”
MARK CRIPPS
HEAD OF AUTOMATION
@ WILLIAMS LEA
The Brief
Williams Lea wanted a ready-made automated presentation tool to optimise their offshore presentation services team – but didn’t know where to start.
What we did
We ran a five-week assessment of leading vendors to provide a comparative assessment that:
- Identified and documented user requirements.
- Determined the usage and value-add of existing in-house tools.
- Assessed the suitability of market-leading vendors with automated presentation solutions.
- Determined the business case for each solution.
- Provided a detailed report with our findings and recommendations.
What was the
outcome
We determined that:
- None of the market-leading vendors had mature solutions to deliver against Williams Lea’s requirements.
- Most of the requirements were already met with in-house tools.
- Automating eight core processes within presentation services would deliver significant optimisation.
The Cognition Difference
Because we are independent and pride ourselves on being a trusted advisor to our clients, we were able to:
- Cut through the marketing spiel to comprehensively assess vendor capabilities and features.
- Determine that the best solution was the one already being used.
- Identify additional opportunities to further optimise the team and remove non-billable tasks.
