“Like so many organisations, Williams Lea has to uniquely mobilize in this era of change for its employees and customers. Cognition led our team to build a deeper awareness of a leadership mindset to generate opportunities for our customers and ensure we had the right tools to confidently face disruption and overcome barriers”
CLAIRE HART
CEO
@ WILLIAMS LEA
The Brief
After losing market share in a rapidly evolving industry, Williams Lea needed fast and authentic solutions to the structural and mindset issues at the root of innovation stagnation.
What we did
- Multiple planning sessions with Williams Lea’s CEO to determine the scope and desired outcomes.
- Leadership workshop to foster exponential thinking and empower leaders to drive long-term value creation, while managing short-term disruption.
- ‘Zoom Out/Zoom In’ session to identify barriers to innovation and plan new customer-centric value creation.
What was the
outcome
Two key diagnoses were identified:
- An over-reliance on legacy tech and services was slowing growth.
- A lack of internal buy-in was a barrier to innovation schemes.
We co—created 30-, 60- and 90-day action plans to address the above problem areas.
The Cognition Difference
- Our agile, authentic approach prioritised fast-moving and direct communication with the Williams Lea team and CEO.
- Our highly interactive, empathetic sessions with a cross-section of the business ensured a holistic overview of the problem.
- We empowered the leadership team to express their concerns and collaboratively define solutions to innovation stagnation.
